Help Center
Just 3 step
to create Pocket Account
Install
Download the Pocket App on the App Store, Play Store, and Huawei App Gallery.
Sign Up
Open the app and click on the “Sign Up” button. Enter your personal information, such as your name, email address, and phone number.
Enjoy Benefits
Receive personalized updates on new rewards, campaigns, and more. It’s free to join, so don’t miss out on the benefits of being a loyal member.
There are two ways to collect points
- Purchase from any Pocket-affiliated stores
- Participate in the Pocket Campaign
How to redeem the Pocket Points?
Redeem points to enjoy special offers, discounts, and coupons at every affiliated store.
Choose your preferred rewards
Exchange reward vouchers on Pocket
Present voucher’s QR to the merchant
Enjoy
Your Rewards
FAQs
Pocket is a digital lifestyle platform aimed to introduce the exclusive customer loyalty program for people of Myanmar. Partnering with businesses from various industry sectors, we strive to establish a platform that connects our customers and provides value beyond shopping experience.
You will earn points by making purchases at the affiliated stores/shops and use the points you’ve earned for the redemptions of the rewards which customized for you.
You can create an account through Pocket App by only entering your name, phone number, and other details information.
You can join for free by simply creating an account on Pocket App, no additional joining fee is needed.
Points will be awarded for every transaction you have paid for at the participating outlets/stores and points will be credited starting from minimum spending of 100 MMK.
You can redeem points to enjoy special offering, free gifts, and other special benefits available for you at every affiliated outlets/stores. Points are usable after every 100 collected.
Your point balance can be checked on your Pocket account anytime & anywhere with valid internet connection. You can also ask the cashier or see on your receipt after purchase.
The users may earn bonus points during his or her birthday and from wining campaigns such as rewards campaign, gamification campaign, referral campaign and stamp campaign.
It is compulsory to present your Pocket QR code at the time of payment to have points credited to your account. Unfortunately, we cannot credit points after the time of payment.
If the points are not credited to your account, please contact Pocket Hotline 09-777400444 and give us all the information of purchase (date, time, place of purchase, amount) and receipt number. We will examine the transaction and help you with the re-crediting process at the earliest.
Unfortunately, points cannot be awarded for purchases made prior to joining the Pocket program. Furthermore, once a transaction has been completed without presenting your account during the payment process, coins cannot be added to the Pocket account. We strongly encourage our customers to present their Pocket account to the cashier before they pay for their purchase.
The points are inconvertible. They can be used for your next transaction in the place of cash. For e.g.: for every 100 points earned, you can use them to pay for any valid reward exchange.
Please check the History section of the app for an explanation or contact pocket Hotline at 09-777400444 in such a case. Please further note that all points carry an expiry date of one year from date of accrual and your points may just have expired.
You can use Pocket App to look for the nearest shops. Login to your account, click on ‘Discover’ section from the menu bar in the footer. You might need to keep location services like GPS on for correct information to load, so please ensure you switch on your data.
The available Rewards are shown in “Rewards” section of your Pocket account and the detailed description are mentioned. Reward items may include discounts, stamp cards, points, and gift vouchers.
You can redeem the Rewards at every participating store/outlet at any time. Please make sure that you have enough Pocket points to redeem E-Voucher rewards and show your E-voucher to cashier and enjoy the rewards.
All rewards seen inside your Pocket account are subject to the timelines, terms, and conditions of the issuing merchant. Please check the fine print on each of them to know more. They vary in nature depending on their issuance.
As every reward purchased has a validity date, you can only tap the “Get Voucher” button when a reward is valid. Expired Rewards will not be eligible for redemption anymore. In case the Reward is still within its validity period, please contact Pocket Hotline at 09-777400444.
“Catalog” section allows users to browse available rewards in one place. It is commonly used for seasonal promotions and categorized by participating entities.
The Transaction History in the account is where you can see the activity of the transactions you made, which displayed how many points you have earned or used, the rewards and redemption you have claimed. With this feature, you would further know if any suspicious activity has been conducted with your account.
Leaderboard display the names and current scores of leading participants in a game and show their ranking.
Every pocket account is mapped to a primary mobile phone. Every identification number can only have 1 account, except for loss-and-recreated accounts.
In case you have forgotten your phone at home, there is no way to use your points without the presence of a website. Hence, there is no way to use or redeem your points without presenting your account. If you have another hardware (laptop or tablet), you may log into your account to collect the points. If you do not have extra hardware, please ask the store assistant to manually add points to your account by presenting details account information (Name, Mobile Number) from your end.
As this process is privacy-sensitive, to deter unwanted use of your information, we could only assist by changing it for you after a verification process. Please contact pocket Hotline on 09-777400444.
Please make sure that you have a working internet connection. Also, please make sure your pin number and phone number are correct. If the account is still not accessible, contact our Pocket Hotline at 09-777400444.
If you forgot your pin number, please follow these steps on Login Page: Forgot Pin >> Type Country Code, Mobile Number >> OTP send to your number and check your SMS >> Enter New Pin, Confirm New Pin. Follow the instructions from there.
Referral allows the referrer to earn a reward whenever their referee use Referral Code or customized to benefit both referrer and referee respectively.
You need to go to the Profile >> Refer a friend >> Click Share Referral Code >> Share via social media platforms or SMS that your friend uses because this process will go through Pocket.
Got a question about Pocket ?
Hotline
09 777 400444
Email Address
contact@pocket.com.mm
